RidgeRun Subscription Model

Introduction

RidgeRun, LLC is an embedded Linux product and service business founded in 2006. We are a high-touch company with +60 engineers focused on reducing our customer's time-to-market and product quality. We specialize in streaming media products and applications and are experts in GStreamer based technology. RidgeRun's focus is to provide the software infrastructure for custom hardware designs and streaming media based product development. We have products and services to handle all components of the product development life-cycle. RidgeRun provides software development kits, board bring-up services, device drivers, media server development, and application programming. RidgeRun has a long history of helping our customers build successful, enduring product lines across a range of system-on-chips hardware platforms.

In summary:

• RidgeRun does Linux and camera drivers
• RidgeRun does embedded
• RidgeRun does video-audio processing, analysis, and streaming
• RidgeRun does computer vision and AI video based processing.
• RidgeRun does multimedia applications

RidgeRun Subscription model

RidgeRun's subscription model offers you subscribing for the RidgeRun professional services for a full time embedded software engineer per month at a flat rate. This means that you can assign any embedded Linux/GStreamer related task to the engineer working on your project without worrying about your end of month invoice. Basically, RidgeRun works as an extension of your engineering team.

Some of the most popular services are:

• Linux BSP customization and hardware bring-up
• Linux drivers development
• GStreamer development
  • Creating GStreamer custom elements
  • Development of custom media applications based on GStreamer
  • GStreamer pipeline optimization
• Development of Image processing and analysis algorithms

This model includes the support of a RidgeRun team to coordinate the tasks locally. You are free to select your development model. You provide the requirements, you control the task list and you set the priorities; any of which you can change at any time.

Support service description

• Some of the main features of the subscription model are:
  • Flat monthly rate for up to 8 hours a day work, up to 40 hours per week for one month.
  • At any time during normal business hours, you can directly interact with the engineers working on your project (8 hours/day, 40h/week). RidgeRun typically uses email or slack for engineer to engineer communication. We prefer written communication as there will be a handful of engineers and technical leads on the distribution list normally in order to assist if needed. Widening the communication means you will get an answer more quickly and from someone most familiar with the part of the system in question.
  • Weekly 45 minute calls are suggested to provide you the opportunity to update RidgeRun on changes in requirements/tasks/priorities/schedule. During the call, RidgeRun will give an update on the progress/challenges for the past week and indicate what progress is expected for the coming week.
  • Internally, RidgeRun uses Scrum to develop the projects with daily stand up meetings and a backlog created during the project definition. The customer is involved only once a week on the weekly call. From the customer's point of view is like having 1-week sprints. The customer is free to change this suggested model if needed.
  • If the customer is part of the subscription program and at some point, the assigned engineer becomes momentarily idle waiting for the next tasks, RidgeRun may assign him/her alternative tasks in order to keep him/her busy. However, due to the priority of the subscription, this task will be immediately put on hold when the customer is ready to resume the work on his task list.
  • Please be aware that task transition times and management activities might reduce the time included in the monthly time report.
  • The subscription model is monthly based and it will be automatically renewed if the customer doesn't inform RidgeRun that it wants to stop its subscription. You can cancel your subscription and it won't be renewed.
  • In order to operate efficiently RidgeRun can change the engineer assigned to the task by another engineer more suitable for the work required.
  • Higher rates and extra charges apply for on-site support and customers cover the trip expenses.
  • Vacation time is covered by the subscription payment, this typically includes 12 days per year.
  • For every 3 subscriptions, an additional charge equivalent to 0.5 subscription will be charged to cover the corresponding team lead assigned by RidgeRun.

FAQ

* What information will appear on my invoice besides pricing?

Your invoice will include:

Subscription to RidgeRun Engineering Services 
Monthly Subscription (40/week) to RidgeRun Engineering Services: Month, Year.
- Project Management Time included
- If the engineer becomes momentarily idle waiting for the next tasks, RidgeRun may assign him/her alternative tasks in order to keep him/her busy.
- The subscription model is monthly based and it will be automatically renewed if the customer does not inform RidgeRun that it wants to stop the subscription. 
- RidgeRun can change the engineer assigned to the task by another engineer more suitable for the work required
- Higher rates and extra charges apply for on-site support. Please ask for a quote. 

* Can we pay with a credit card?

Yes. Extra charges will be added to your invoice to cover credit card fees.

* Can you explain the invoicing process for my subscription?

Your first month will be charged upfront. RidgeRun will generate a quote and invoice for your project. To pay this invoice wire transfer and credit cards are accepted.

Following months you will receive a NET30 Invoice during the first week of the month that can be paid with a wire transfer or credit card (extra fees apply).

* What if I want to start the subscription in the middle of the month?

You can request a subscription for a half month to start the work as soon as possible and avoid waiting for the 1st of next month.

* How can I cancel my subscription?

Please send an email to support@ridgerun.com to cancel your subscription at least one week before the next billing cycle (1st day of the month).

RidgeRun Resources

Quick Start Client Engagement Process RidgeRun Blog Homepage Technical and Sales Support RidgeRun Online Store RidgeRun Videos Contact Us

Contact Us Visit our Main Website for the RidgeRun Products and Online Store. RidgeRun Engineering informations are available in RidgeRun Professional Services, RidgeRun Subscription Model and Client Engagement Process wiki pages. Please email to support@ridgerun.com for technical questions and contactus@ridgerun.com for other queries. Contact details for sponsoring the RidgeRun GStreamer projects are available in Sponsor Projects page.